Refund policy

Refund Policy — Titan Tools

Right of Withdrawal (14-Day Cooling-Off Period)

As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This period expires 14 days from the day you (or a third party you've indicated) receive the goods.

To exercise this right, contact us at support@titantools.info with your order number before the 14-day period expires. You can use our [return form / a clear written statement].

Return Conditions

  • Items must be unused, in their original condition, and in the original packaging where possible.
  • You are responsible for the cost of returning the item, unless the item is defective or we made an error with your order.
  • We recommend using a tracked shipping method, as we cannot be held responsible for items lost in return transit.

Return Address
Sanderijnstraat 22, 5625 BV, Eindhoven, the Netherlands

Refunds
Once we receive and inspect your returned item, we'll notify you by email whether your refund is approved. If approved, your refund will be processed to your original payment method within 14 days of us receiving the returned goods, or of you providing proof of shipment (whichever is earlier), as required under EU law.

Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:

  • Items that are sealed for health/hygiene reasons and have been unsealed after delivery (e.g., certain hygiene-sensitive fitness accessories, if applicable to your catalog)
  • Custom or personalized items made to your specification

Damaged or Defective Items
If your item arrives damaged or defective, contact us within [X] days of delivery at: support@titantools.info with photos of the issue and your order number. We'll offer a replacement or full refund, including original shipping costs, at no cost to you.

Non-Returnable After Use
Fitness and combat sports equipment (e.g., gloves, wraps) that shows signs of use beyond what's necessary to inspect it (as you would in a physical store) may not be eligible for a full refund, in line with standard EU consumer protection rules on the condition of returned goods.

Late or Missing Refunds
If you haven't received your refund within the stated timeframe, first check your bank/payment provider, as processing times vary. If you still haven't received it, contact us at: support@titantools.info 

Questions?
Reach out to us at support@titantools.info